: CRM
| "" " " 15.01.2015 "", , NICE Workforce Management - " ". " " - , ... » |
| CTI - 12.03.2012 20-21 2012 - CallCenterWordForum 2012 (CCWF) CTI Communications. Technology... » |
| Oberon: CCWF 2011 29.03.2011 Oberon , " " ", , " , . " call-" ""... » |
| Oberon "" - 20.12.2010 Oberon "" . . 4500 ... » |
| NICE 15.08.2007 , , , , . , ( ) , , , ... » |
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: CRM
